Learn from Joy Organics Co-Founder, Todd Smith how to provide an exceptional customer service experience.
Simple Ways to Provide a Great Customer Service Experience for Your CBD Brand
When looking to optimize your customer service experience, there are a few tips to keep in mind. Let’s break down customer service into a few categories.
(live chat software)
When using a live chat software, you can answer immediately with a live chat app. You will be notified that someone is on your website and would like to chat. You can easily provide customer service through chat, which is also effective for customers. It is a very quick way to answer simple questions.
This type of customer service will allow customers to email their questions and comments to the company. This is a great option if you have a full-time job and need a bit longer to get back to your customers. Emails are also great for answering more complex questions.
(with a phone number)
You can set up a phone line with Google. This phone line will redirect calls during a preset time period to your cell phone so you can answer while on-the-go. You can also have a voicemail box answer the calls. This allows you to check them later on.
You can use one, two or all three of these methods for your business. This enables you to provide efficient, world-class customer service. The type of customer service you provide will be reflected in your online reviews which play a large role in the success of your CBD company. Managing and answering your chats, emails and calls are very important. Customers gravitate more towards brands with quick, kind and professional customer service. These tools are very simply to apply and inexpensive to set up. The benefits of using chat, email and phone are extensive and truly allow you to connect with your customers.
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About Joy Organics
Joy Organics was created with a clear initiative: to develop Premium THC-Free Broad Spectrum CBD Products through innovation and excellence, with service to match. Joy Organics is the world’s premier line of family-friendly CBD products. We aim to take charge of the CBD industry with radical transparency and the highest quality hemp oil products.
Our wholesale program is designed to allow retail businesses, healthcare professionals and independent entrepreneurs to capitalize on the rapidly growing CBD market by offering the Joy Organics line CBD Products. Our Private Label CBD Partnership Program allows you to build a loyal customer base under your own private label.
We want to not only provide the highest quality CBD products on the market and also to give you all the information we have so you are educated and knowledgeable.
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